Free-Article-Directory » Art-Articles » View Article
|
|
|
 |
| 7 Things You Should Know About Your Customers
|
Article Author:
himanshu dhasmana
|
|
What do you really know about your customers? Customers are the lifeblood of your business and the more you understand them the easier it becomes to increase your bottom line profit. Here are seven questions to ask and answer about your customers.
Q1. Why do your customers trade with you?
There is a reason why your customers choose to trade with you rather that your competition. It may be a simple, practical reason such as the convenience of your location or it may be something integral to the way you conduct your business. If you discover the various reasons why your customers are choosing you then you can look for ways to leverage those reasons and thereby increase your returns.
Q2. Do your customers also trade with your competitors?
If some of your customers are also trading with your competitors then there is an opportunity for you to capture more of their business. The important point to understand is why they are trading with more than one supplier.
Also, if many of your customers are totally loyal to your business then you had better know why so that you continue to provide them with those benefits and don't accidentally change something that leads to those customers looking elsewhere.
Q3. What do your customers like about trading with you?
Most customers have things they like and things they don't like about the businesses they trade with. Finding out what your customers like leads to two opportunities. Firstly if you can give them more of what they like, you may be able to increase the level of repeat business. Secondly it points you toward the benefits you can focus on throughout your marketing campaigns.
Q4. What don't your customers like about trading with you?
Are you able to cost effectively change or improve the things that your customers don't like? Normally it is a lot cheaper to find ways to increase the level of repeat business from existing customers than it is to find new customers.
Q5. What percentage of your customers are repeat customers?
Do you currently know what percentage of your customers are regulars and what percentage are one time or infrequent customers? If some of your customers are regulars, and you understand why, then you may be able to promote those benefits and convert your one time customers into regulars as well.
Q6. How would your customers like to improve your business?
You are looking from inside the business and this is a great disadvantage when it comes to seeing potential improvements. Things that may be obvious from your customers' perspective may be invisible from your perspective. Many of your customers will already know ways in which you can improve your business but they will rarely suggest them unless you ask them.
Q7. What are the key differences between your good customers, your average customers and your bad customers?
At one extreme there are customers who are a total joy to have and who contribute greatly to your bottom line profit with the minimum of effort on your part. At the other end of the spectrum there are the customers who make your life, and your staff's life, a misery.
Wouldn't it be great if you could perfect the art of attracting more of those excellent clients and less of the nightmare clients?
The starting point for achieving this is to have a good understanding of the differences between those two extreme groups and how they each differ from your average customer. Is there a difference in age or sex or social class or some other demographic? The better you understand who makes you money and who doesn't the easier it is to increase your profits.
In Conclusion
Your customers are not only the source of your current income they are also a potential gold mine of valuable business information and ideas. In order to tap into that gold mine you need to have in place a cost effective system for understanding your clients. Such a system can help you multiple your bottom line profits.
Did you find this article useful? For more useful tips and hints, points to ponder and keep in mind, techniques, and insights pertaining to credit card, do please browse for more information at our websites.
http://www.adsence-dollar-factory.com
http://www.100earningtips.com |
|
|
|
 |
 |
 |
 |
|
|
|
Log Yourself In |
|
|
Help Support The Free Article Directory.
| |
Click button above to help keep the our article directory alive.
Each month more and more users join the free article directory, increasing the server resources, bandwidth and other associated costs.
Please show your support and make a donation, however small it will make a difference. |
|
|
Article Categories |
|
Article Directory Newsletter |
|
|
|
Submit This Page To Your Favourite
Social Bookmaking Site:
|
|
